Security as an important dimension of service to protect personnel and business operations

Security as an important dimension of service to protect personnel and business operations

Many customers view security as an important dimension of service because it protects their personnel and business operations. Customers must have confidence that the facilities management department is providing a safe environment.

These confidence all depends on the level and quality of services provided by security companies in security the safety of lives within.

The list of services provided by these companies continues as listed below.

Tracking Incidents

Facility operations should maintain statistics of incidents taking place on the property to identify trends and take measures to prevent additional incidents. Numerous low-cost software programs are available in the security marketplace to simplify this process. These programs allow for loading individual reports into an automated database that can sort incidents by type, date, severity, and degree of danger.

Security for Customer Areas

For reasons of liability in multi-customer buildings, access to and from the customer areas should be controlled by the customers, except in instances of an emergency. If space is leased, the lease document should define standards for the types of equipment and devices that the customers may choose to install to control access. If the lease does not specify equipment, the facility manager should work with customers to set standards for the equipment. Minimum standards should be set regarding locks and security systems. Customers should meet the minimum standards when installing their own equipment. They should also be given the option to exceed the standard as long as life-safety codes are followed. In single-customer facilities, there may be a need to collaborate with the tenant in devising approaches to security. The facility manager may control some aspects of access to the customer areas through a guard service or electronic devices. However, the precise nature of the additional service must be defined in writing to limit the liability of the company and the facilities management department. Protection of High Value, Customer Owned Equipment

Customers bear the primary responsibility for protecting high-value equipment and commodities from losses because of crime or other events. Facility operations must collaborate closely with the property manager to reassure customers who have this exposure.

After Hours/Special Events

If customers elect to use a facility for special events, or to permit the use of their space by a third party for such special events as parties or charitable purposes by nonprofit groups, there must be a clear understanding about who bears liability for any incidents that may occur. In a commercial lease situation, the customer should be required to execute a special license agreement. Such agreements limit the liability of the building owners in case an incident occurs during the event. The agreement should define conditions for not only additional security, but also HVAC, cleanup, parking, use of alcoholic beverages, supervision and monitoring of children, and designation of evacuation wardens for the event.


Assessing Level of Security Service

For corporate-owned facilities, the level of security is based directly on business requirements. In a leased facility, if the customer selects higher levels of security than those described below, they may be considered above standard services and billed accordingly.

Facility managers should follow the community crime rates, because local increases in crime may necessitate an increase in security measures at their properties. Each community maintains crime statistics and reports them to the state and federal governments.

If the crime rate significantly escalates in the community, particularly adjacent to or on the property, appropriate precautions should be communicated to all customers along with a description of any optional security services. The amount of security provided to any facility should generally be based on these criteria:

  • the crime rate in the community in which the facility is located
  • the crime rate in the immediate area of the facility
  • businesses or occupancies at the site that might attract persons to commit crimes
  • the customer’s need for protection based on the overall corporate need to protect assets and business operations at the site
  • the type and level of security provided in buildings directly adjacent to the property and in comparable buildings of similar size, use, and occupancies in the same geographical area
  • the amount of internal theft within your own company and on the premises

With an uprising in the standards within the security industry, customers today are expose3d to a variety of choice when comes to securing their safety with the best of security management.

Security Management in Securing Safety – Part 1


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